Frequently asked questions


What does Social-Proof mean?

Experience the authenticity you crave before making a purchase through our Product Video Roll, featuring genuine videos from customers who have already made the purchase. These real-life videos offer the transparency and trust you seek, enabling you to make well-informed decisions with confidence.

How do I create a Video Roll after completing my purchase?

As part of your order, you'll receive instructions on how to craft a Roll.

Are there any incentives for creating a Roll?

Diverse incentives such as CashBack, Free Products, Commissions, and more are on offer. The specific type of incentive is determined by the participating brands.

Is there a maximum limit for the CashBack?

The CashBack amount will be capped at a maximum of $300.


What exactly is the LIVE Show?

Brands and Content Creators present the finest aspects of their products directly to customers in real time. By addressing customer inquiries, they provide an invaluable chance for customers to visually assess the product before finalizing their purchase.

How can I make a purchase for the product featured in the live show?

Customers can conveniently purchase showcased products directly from within the live show screen.


What exactly does a Roll mean?

The Roll section comprises meticulously selected product videos for customers. Essentially, each 'Roll' constitutes a brief video showcasing a product, accompanied by an option to make a purchase.


What sets Juumu apart from other ecommerce platforms?

Juumu is a unique social ecommerce platform that empowers customers to create buying groups. As more individuals join a group, the collective purchase price improves, resulting in substantial discounts for each participant. This innovative approach benefits both sellers, who gain access to a broader customer base, and buyers, who enjoy significant cost savings. It's a true win-win scenario.

How does group buy work?

Customers have the option to either establish a new group or join an existing group initiated by similar-minded buyers. Each group maintains its validity for a span of 24 hours, eliminating the need for prolonged waiting periods. This streamlined approach ensures that buyers can swiftly complete their purchase orders without enduring days or weeks of anticipation.

What distinguishes joining a group from creating a group?

The primary distinction lies in the fact that the customer initiating a group (known as the Principal Buyer) will receive bonus points equivalent to the cumulative value of orders within that group.

For instance, if a group successfully forms with 10 buyers, each purchasing a product valued at $100, the principal buyer who formed the group will earn 100x10 points.

These points serve as a form of store currency, enhancing the shopping experience for our users.

How is the pricing structured within the group buy system?

Here's how the pricing tiers function within the group buy model:

Single Price: $100

1-2 Person Group: 20% discount, resulting in a price of $80 per person

3-5 Person Group: 30% discount, reducing the price to $70 per person

6+ Person Group: 45% discount, leading to a price of $55 per person

When a customer forms a new group and becomes the principal buyer, the price starts at $80 for 24 hours. If another customer joins the group within this 24-hour timeframe, both customers will be able to purchase the product for $80 each. If more customers continue to join the group during this time, and the total number reaches 7 customers, all group members will enjoy the $55 price.

It's important to note that each customer will be charged the original amount they joined the group with. In the given scenario, the principal buyer initially paid $80 when forming the group. However, since the final group size reached 7, resulting in a price of $55, the difference of $25 will be refunded to both the principal buyer and all other members of the group.

What happens if a customer initiates a Group, but no other individuals join the Group?

Even if no members join the group within the 24-hour window, the customer who initiated the group will still secure the product at the initial Price Tier.

What is the duration of validity for a group?

Each group remains valid for a period of 24 hours, commencing from the moment the Principal Buyer joins the group.

If I'm not the principal buyer but have joined a group and my friends purchase the product within 24 hours using my shared link, what happens?

In this scenario, you will hold the 'priority' position and earn reward points according to the number of your friends who purchase the product within 24 hours using your shared link. Meanwhile, all other members of the group will benefit from the adjusted price for the product.

Content Creators

How can I market products?

You can market products either through LIVE show or by creating video roll of the product

How do i earn by marketing products?

When a customer makes a purchase on your LIVE show or through your roll videos, you get commission for those sales.

What are the marketing commission rates?

The exact commission rates depend on the products and the brand you are marketing.


Do you distribute reward points?


How can I accumulate Reward Points?

Points are accrued each time someone makes a purchase via the link you've shared.

What are the methods for me to share the products?

You can utilize the share button on the product page to easily distribute the products among your social circle.

How can I utilize the points I've earned?

Points function as in-store currency, available for use during the checkout process.

Do the points have an expiration date?

At present, the points do not have an expiration date.

What is the conversion rate between Reward points and dollars?

Each increment of 400 points is equivalent to 1 dollar.


Do you facilitate returns or refunds?

Returns or refunds are not provided.

What is your policy regarding exchanges?

We offer a 7-day exchange policy for damaged products. If you encounter any issues, please contact us for a straightforward process to facilitate the exchange of your product.


How can I offer suggestions, provide feedback, or file a complaint?

If you have any suggestions, complaints, feedback, or issues, please don't hesitate to reach out to us via email